Support

We're here to help. Most questions are answered below.

Getting started

What is Mosso?

Mosso is a daily puzzle app with nine games in one: Cluster, Sudoku, Memory, Simon Says, Word Search, Crossword Words, Mente, Garden Patrol, and Pattern. Every day, all players around the world get the same puzzles, so your score is comparable with everyone else's.

Is Mosso free?

Yes. Mosso v1.0 is completely free with no ads, no subscriptions, and no in-app purchases. A future update will add optional rewarded ads (videos you choose to watch to recover a missed streak) and a one-time "Mosso Forever" purchase to disable those ads. Everything will remain optional.

How do I start a streak?

Just play any of the daily puzzles. Your streak increases by one each day you play at least one daily puzzle. If you miss a day, your streak resets to zero (in v1.1, you'll be able to optionally watch a rewarded ad to recover a single missed day).

What languages does Mosso support?

English, Español, Hindi, Français, and Italiano. The language is set automatically based on your device language, and you can change it in Settings.

Common questions

Where is my progress saved?

Locally, on your device. Mosso does not currently sync to the cloud. This means:

• Uninstalling the app deletes your progress
• Switching to a new phone starts your streak over
• Cloud sync is on our roadmap for a future update

How can I change the app language?

Open Mosso → Settings (gear icon) → Language → choose your preferred language. All puzzles, instructions, and animal names are authored natively in each language, not machine-translated.

How does the daily puzzle work?

Each day at midnight UTC, all players receive the same set of daily puzzles for Cluster, Word Search, Crossword Words, Memory, and Pattern. You have until the next midnight to play. If you don't play, that day doesn't count toward your streak.

The app crashed. What do I do?

First, try closing the app fully and reopening. If the crash repeats, please write to info@datanaat.com with:

• Your device (iPhone 14 Pro, Pixel 7, etc.)
• OS version (iOS 17.2, Android 14, etc.)
• What you were doing when it crashed
• App version (Settings → About)

We automatically collect anonymous crash reports through Firebase Crashlytics, but a personal description helps us reproduce the issue faster.

I found a bug or have a feature request

Please email info@datanaat.com. Real feedback from real players is the most valuable thing we receive.

How is Mosso different from other puzzle apps?

• Nine carefully crafted games in one app, with a single streak
• No annoying ads. No banner ads ever. No interruptions during play
• No pay-to-win. No gacha. No loot boxes. No paywalls hiding content
• Twenty animated biome backgrounds bring puzzles to life without distracting
• Five authentic languages from day one — including Hindi, which most puzzle apps skip

Privacy and ads

What data does Mosso collect?

The minimum needed. Anonymous analytics through Firebase: device type, country (not city), app version, session length, and game events. No name, email, location, photos, or contacts. Read our full Privacy Policy.

Will there be ads?

Not in v1.0. In v1.1 (planned for June 2026) we'll add optional rewarded ads — short videos you can choose to watch to recover a streak or get a hint. No banner ads. No video ads that play without your choice. All ads will use Google AdMob's strictest family-safe content filter.

Is Mosso safe for kids?

Mosso is suitable for all ages but not specifically directed at children under 13. There is no chat, no profile, no public scoreboard, no way for strangers to contact your child. The puzzles themselves require reading, logic, or math comfortable for ages 8 and up.

Purchases (coming in v1.1)

What is Mosso Forever?

A one-time purchase (approximately USD $3.99, with lower prices in many countries) that disables the optional rewarded ads forever and adds a small "Mosso Supporter" badge in your profile. Not a subscription — you pay once and it's yours.

How do I restore my purchase on a new device?

Open Mosso → Settings → Restore Purchases. Sign in to the same Apple ID or Google Account you used originally. Your Mosso Forever purchase will be restored automatically.

I want a refund

Refunds for in-app purchases are handled directly by Apple App Store or Google Play according to their policies. We do not process refunds ourselves. Apple's refund flow is at reportaproblem.apple.com; Google's is at support.google.com.

Still need help?

Write to info@datanaat.com. Include your device, OS version, and a description of what's happening. We read every message.